Cancellation Policy

Welcome to Ice and Embers (“we,” “our,” or “us”). By accessing or using our website, services, products, or any related platforms (collectively, the “Services”), you agree to be bound by these Terms & Conditions. Please read these Terms carefully. If you do not agree, you must not use our Services. ​ 1. Use of Our Services You agree to use Ice and Embers Services only for lawful purposes. You must not: Violate any applicable laws or regulations Interfere with website security or functionality Use the Services to transmit harmful or fraudulent content Copy or redistribute any part of the Services without permission We reserve the right to refuse service to anyone for any reason at any time. ​ 2. Eligibility You must be at least 18 years old to use our Services. If you are under 18, you may use our Services only with the consent of a parent or guardian. ​ 3. Wellness & Health Disclaimer Ice and Embers may provide information, recommendations, or services related to health, recovery, fitness, or wellness. However: We do not provide medical advice Our content is for informational purposes only You should always consult a qualified healthcare professional before making changes to your health regimen You agree that any use of wellness-related information is at your own risk. ​ 4. Appointments, Cancellations & Payments A. Appointments Booking an appointment constitutes agreement to receive services from our team. B. Cancellations A cancellation policy may apply. If applicable, cancellation fees will be communicated at the time of booking. C. Payments All payments must be made using accepted methods. We may use third-party payment processors, and you agree to comply with their policies. ​ 5. Intellectual Property All content provided by Ice and Embers—including logos, text, images, graphics, videos, and digital materials—is our property or licensed to us. You may not: Copy, reproduce, sell, or distribute our content Remove copyright notices Use our intellectual property for commercial purposes without written consent ​ 6. User Accounts (If Applicable) If you create an account: You must provide accurate information You are responsible for keeping your login credentials secure You must notify us immediately of any unauthorized access We may suspend or delete accounts that violate these Terms. ​ 7. Third-Party Services Our website or Services may include third-party links, tool

Contact Details

• The Hideaway@Baxby Manor, Amplecarr, Husthwaite, York, UK